Fact Checked by
Vice President of Commercial
Established in 1998, it's one of the oldest active online casinos on the market
50+ progressive jackpot games (JackpotCity lives up to its name)
Visa Direct withdrawals in the UK completed in less than 12 hours
When we review each casino as a whole we give different weight and importance to the 6 different criteria as a percentage
Click To Expand All Score Breakdown
JackpotCity Casino is an online casino with an exciting history that began in 1998. This site changed its owners several times, and after it came into the hands of the current owners (Betway Limited), it became available to English players as well. Of course, this platform has a licence issued by the UK Gambling Commission.
JackpotCity is focused on providing premium casino games, which is why it includes a compact selection of around 450 titles from four providers. As this casino's name suggests, it's a website where you can expect to find multiple jackpot games. JackpotCity Casino comes with an elegant design resembling the glamour of traditional casinos.
This operator has several payment options and guarantees smooth transactions. It also provides solid bonuses and promos, including a standard welcome offer. Join us in the JackpotCity Casino review and learn more about this interesting gambling site before signing up.
With the help of slots bonuses and promos, JackpotCity tries to get new customers and keep the existing ones satisfied. In our opinion, the site does a great job regarding these deals.
There's always a solid welcome bonus and several extras for regular users. These offers may be subject to change, so we advise our readers to check our platform for the latest updates.
When it comes to the terms and conditions, most of these things are reasonable and within the industry standards.
As an established online casino, JackpotCity usually treats its newly signed customers with a welcome bonus. A typical example of an offer like that for UK players involves a combo of bonus money and free spins.
For example, you may find a 100% match bonus on your first deposit of up to £100 plus 100 free spins that you can use on a specific online slot game. In this case, the typical minimum deposit is £20, and you get the spins once you stake £20 on any Games Global game.
Interestingly, you can get the bonus from this example only if you use a debit card to place your first deposit. The wagering requirements of 50x may sound a bit difficult. Still, you should remember that only the bonus amount is calculated. On top of that, the winnings from free spins don't have wagering requirements.
JackpotCity Casino treats its existing users with various bonuses. For instance, it often has daily no deposit bonuses in the form of a unique game known as the Mega Money Wheel. So, you can use 10 spins on the special wheel every day. You can win up to £1 million in a single spin.
Furthermore, some games belong to the Drops & Wins category, allowing you to win a random cash drop. Additionally, playing these games can help you get a leaderboard prize.
The bonuses and promotions at JackpotCity, like anywhere else, can change over time. We suggest visiting our website if you want to stay informed about the latest deals on this and other top UK casino sites.
There's no VIP programme for UK players at this online casino. JackpotCity doesn't have a loyalty programme either. This is one of the few areas where this casino site should consider improving in the future.
Typically, it takes one or two clicks for registered users to claim the bonuses and promos at JackpotCity Casino. This is a gambling site that usually doesn't require bonus codes. So, getting the bonuses is a simple thing. Of course, withdrawing them is a bit different.
First, we should note that the wagering requirements at JackpotCity are within the average range. The welcome bonus often requests meeting wagering requirements of 50x the bonus amount. On the other hand, the winnings from free spins don't come with such conditions. That makes it easier for players to cash out.
The cash drops and leaderboard rewards also don't have any wagering requirements. In contrast, the wheel spins have reasonable wagering requirements of 30x the winnings.
Slots and parlour games contribute with 100%, as expected. Furthermore, all table poker, roulette, casino war, live money wheel, and almost all video poker and blackjack games contribute 8%. These are reasonable percentages as some casinos only give weight to slots.
In addition, you usually have enough time (30 days) to meet the requirements. Overall, the bonus withdrawal difficulty at JackpotCity Casino can be described as reasonable.
Don't forget that to claim the free spins part of the welcome bonus you need to bet £20 on slots by Games Global, such as Mega Moolah and Gold Blitz.
How you deposit and withdraw funds at an online casino also affects your experience. Generally speaking, you don't have to worry about this when you use JackpotCity Casino because you have several banking options: Visa credit and debit cards, Mastercard, Maestro, PayPal, Neteller, and Rapid Transfer. The latter is an instant online payment method that supports over 170 banks and is found at most good fast withdrawal casinos.
So, you can use cards, bank transfers, and e-wallets. Every deposit you make is processed instantly, and no fees are applied to the transaction. As for withdrawals, the ones via e-wallets are processed in 24 to 48 hours. The bank transfers and credit/debit card requests are handled in 2 to 5 business days. There's an exception, though. JackpotCity offers Visa Direct transactions, which let debit card withdrawals reach UK players in less than 12 hours.
The minimum deposit and withdrawal amount is £10, although it ultimately depends on the chosen banking option.
We believe that you can join JackpotCity Casino and place your first deposit even without our help because the procedure is simple. Still, just in case, we'll briefly explain the steps that should be taken:
Let's be clear - most online casinos in the UK have significantly more games than JackpotCity. We're talking about a selection of around 450 titles. On the other hand, quantity is not related to quality. JackpotCity Casino claims it features premium casino games, and we can confirm that.
Even though there's a limited number of games, they include at least a few categories in all major categories, including Slingo, dice games, crash games, scratch cards, table games, and slots. Since there are not many games on the site, you can browse the thumbnails. You also have a chance to use a search field or check the providers and their products directly from the homepage.
Only four software providers offer their games through JackpotCity Casino: Games Global, Pragmatic Play, Evolution, and Gaming Realms. These are all well-known brands with excellent records.
For example, Pragmatic Play is an award-winning casino software vendor established in 2015. It offers dozens of slots, live casino games, table games, bingo, and other games. Also, Gaming Realms, the UK-based brand founded in 1993, is the inventor of the revolutionary concept of Slingo in casino games – a combination of online slots and bingo games.
There's no category for table games, but you can visit the pages dedicated to table games like blackjack and roulette. There, you'll find over 30 titles covering the major variants of these games.
With 400+ slots, JackpotCity Casino meets the needs of most UK slot players. We like how the guys from this online casino divided slots into several groups, including classics, and potentially some of the best payout slots like daily jackpots, big jackpots, and Wowpots. This makes it easier for players to find what they're interested in.
There's also a section dedicated to their best Megaways slots, such as Mega Moolah: Megaways and Shamrock Holmes: Megaways.
These releases have memorable visuals and solid sounds. Even better, they have engaging themes like pets, money, space exploration, mythology, and sports. Lucky players can expect bonus rounds in most slots, like cascading wins, free spins, multipliers, unique icons, etc.
Once again, we'd like to note that there are 30+ daily jackpot slots in JackpotCity's offer, where one jackpot must be awarded to players every 24 hours. There are also more than two dozen slots with massive jackpots. Some examples of these slots include Wheel of Wishes, Mega Moolah Goddess, 9 Masks of Fire King Millions, and Book of Atem WowPot.
What's more, new online slots in the UK will often feature in JackpotCity bonuses, giving you the chance to get free spins and try something for the first time.
Live game fans are not forgotten at JackpotCity Casino either. The number of titles may not be as impressive as in many other casinos. Still, you can rest assured that these are high-quality games from top-rated studios.
You can try over 30 live casino games with fun hosts and dealers promising unforgettable moments this time. It's great that you can choose from enjoyable variants of roulette, blackjack, baccarat, poker, game shows, and dice games, which are carefully divided into specific categories.
Power Up Roulette, Free Bet Blackjack, Ultimate Texas Hold 'em, Gonzo's Treasure Hunt, and Super Sic Bo are some of the most played titles in this section.
Which game could be the star of a casino site called JackpotCity? Indeed, one that belongs to the category of jackpot games.
Wheel of Wishes is JackpotCity Casino's star game. This progressive slot by Games Global features four progressive prizes, including one part of the WowPot network. It often pays millions of pounds in a single month.
Wheel of Wishes takes you to the Arabian lands, where you can look for treasures. It's a standard 5-reel, 3-row slot with 10 fixed paylines. The game accepts low and high bets. As expected from a progressive slot, its RTP is lower than usual (93.34%). In addition to the massive main prize, this game offers bonuses like mega symbols and free spins.
JackpotCity Casino is fully licensed and regulated by the UK Gambling Commission. It also has a license issued by the MGA. Of course, this is just one of the reasons why players in the UK consider this site safe.
In addition, the site holds the esteemed seal of approval issued by eCogra. This independent gaming testing agency confirms the randomness of the games offered at JackpotCity. Remember that this gambling site uses powerful SSL encryption technology to protect players' personal info and details. Also, the four software providers available at this casino are certified and licensed.
JackpotCity Casino has a page dedicated to help and support. It includes questions and answers in eleven categories. So, the most common queries are answered on this page.
Still, if you can't find answers, you can contact one of the site's representatives. These qualified and friendly customer support agents will do their best to help you. Don't forget that you can contact customer support only via Live Chat. So, there's no phone or email support. Also, the chat operating hours are from 8AM to 11PM GMT.
We'll be happy to see other options in the future, especially ones that are available 24 hours a day, 365 days a year.
You can tell that Jackpot City cares about responsible gambling from the moment you start the sign-up process. Namely, during this process, you'll be asked to set daily, weekly, and monthly deposit limits.
Besides this, the site has many tools and resources to help you with this issue. The best way to access them is through the site dedicated to responsible gambling. This page lets you set deposit limits, apply session reminders, and take a self-assessment test. Additionally, you have an opportunity to take a break, self-exclude yourself, or close your account.
JackpotCity provides tips, advice, and contact information about support organisations like BeGambleAware, GamCare, and Gambling Therapy.
How to Prove Your Identity
JackpotCity Casino follows the law, which requires all UK players to verify their details before wagering real money on casino sites. You'll receive a reminder about this process once you register. For quick verification, JackpotCity Casino recommends sending the following documents:
These are the quickest options that the site accepts as proof of your identity and address. They also accept:
The documents must be valid and, in some cases, not older than three months.
JackpotCity Casino has been available for many years. It's a compact site with around 450 premium-quality casino games. These are hand-picked titles from well-established providers. Still, we'd like to see more titles in the future.
In addition to the nice library, JackpotCity usually includes generous bonus deals for UK players to redeem. The popular banking methods available promise smooth depositing and withdrawing. The site has a modern design suitable for mobile players. Customer support is available only via live chat and during specific hours. This is one of the rare downsides of this site.
JackpotCity Casino may not be the best option for all UK players. Still, we're pretty sure its unique features will attract even more users in the future.
What surprised us was the massive selection of tools for responsible gambling. We didn't expect to find helpful tests, links to organisations, multiple tools for deposit limits, reality checks, self-exclusion, etc. This makes us believe that JackpotCity Casino takes the welfare of its players seriously.
James worked in non-league football as a press officer before copy-editing local and national newspapers from around Britain. He then stepped into the online casino world in Malta as a copywriter, and since then, he’s continued his iGaming journey as a freelance writer, and is delighted to be helping make Casinos.com content the best it can be.Read Full Bio
Yes, JackpotCity Casino is licensed by the UK Gambling Commission. It also has a licence issued by the Malta Gaming Authority. We only review (and recommend) licensed casino websites on our platform.
Even though the number of games at JackpotCity Casino is relatively low (around 450 titles), you can still play various table games. Currently, this site has more than 30 variants of blackjack, roulette, poker, and other table games. You can find additional titles in the live casino section.
Yes. This is one of JackpotCity's strongest selling points. Players can expect various tools associated with self-exclusion, self-assessments, deposit limits, reality checks, and more. The platform also provides information about helpful organisations.
The only way to contact customer support agents at JackpotCity Casino is through live chat. This option is available from 8AM to 11PM GMT every day. It usually takes only a few minutes to get in touch with one of the site's representatives.
No. You can't find a JackpotCity Casino mobile app. Still, this mobile-friendly casino website is accessible through popular mobile web browsers, including Opera, Chrome, and Firefox. Android, iOS, and Windows mobile users can enjoy JackpotCity games on tablets and smartphones.
The time needed to cash out your winnings at JackpotCity depends on your selected payment option. It's faster to withdraw funds via e-wallets than bank transfers and cards (1 to 2 days vs. 2 to 5 days).
Need expert help? Ask a question and one of our in-house experts will get back to you...