How We Review Casino Sites
We’ve played at and tested every casino you’ll find on Casinos.com to make sure we provide a fair, and balanced opinion. Whether you're looking for a slick mobile casino or a brand new online casino. These are just some of the things we assess before we give a rating to any online casino:
Step 1 - Screening & KYC Procedures
We confirm that every casino we recommend has a license from the UKGC (UK Gambling Commission). So you can rest assured you’re playing with an approved, legal casino. We also go through the full KYC (Know Your Customer) process. These are the simple checks and balances put in place by the UK government to ensure casinos know exactly who their customers are. It works in your favour because it means you’re safe and fully protected.
Step 2 - Bonuses & Promotions
Casinos offer a range of different bonuses and promotions, from the typical welcome bonus when you sign up to the regular promotions, free spins, and reload bonuses. We break it all down in detail and go through the smallprint and loopholes, to make sure you get a clear understanding of what’s on offer and what the T&Cs say. The old adage of ‘nothing in life is free’ rings true, but with Casinos.com you know where you stand.
Step 3 - Games & Software
Arguably one of the most important aspects of a casino is the gaming experience. Not just the variety of games available but the way the software works and how easy it is to access the live casino online and use the app or website. We’ve played at enough casinos to sort the wheat from the chaff, and we’ll give you the straight, honest verdict. For better or worse.
Step 4 - Banking & Payments
Licensed UK casinos are secure when it comes to banking and payments. However, it’s useful to know what casino payment methods are available before you sign up, and to get the basics on minimum deposits and withdrawal times. You can’t use credit cards with casinos in the UK for good reason. But debit cards, e-wallets, and payment apps are all generally accepted.
Step 5 - Competitor Analysis
Comparison is key to deciding which are the best places to play. That’s where our industry-leading database comes in handy. Once we’ve plotted out the scores and ratings of a casino, you can see a clear contrast of the good, the bad, and the ugly. There’s a surprising amount of difference so it’s really useful to use our filtering tools to find the things you want - whether it’s a good bonus, loads of blackjack games, or the best casino apps.
Step 6 - Behind the Scenes and Customer Care
Another thing we’re very keen on is a good level of customer support. We don’t just verify opening hours and live chat options. And nor do we just trust what the casinos tell us. We go undercover to investigate the support services and we regularly check user feedback and the company background to make sure there are no skeletons in the closet.
Land Based Casino Guides
When it comes to local casinos we treat it like we’re visiting any other entertainment venue. Many of the same rules as above apply, but when you’re hitting the real tables it’s all about the experience too. When you go to a casino you’re right to expect a certain level of glamour and excitement.
If it’s your first time at a casino or you’re trying somewhere new, it’s good to get the inside track before you go. No-one wants to turn up in jeans and T-shirt, only to find out it’s a black tie affair!
And with some casinos you need to create a membership 24 hours in advance, so the last thing you need is to get turned away at the door at the last minute.
Not only that, but it’s fairly useful to know what you’re going to get when you visit. If you’re a poker buff, for example, Aspers Casino has London’s biggest poker room with 300 seats and daily tournaments and cash games. Whereas some of the casinos in more provincial towns and cities may only have poker tournaments on specific days.
Among other things, we assess location and travel info, opening hours, dress code, memberships and entry fees, facilities, bars and restaurants, number of table games and poker seats, special events and offers, number of slot machines and electronic gaming machines, player reviews and feedback. Watch this space because we’ll be bringing you the most comprehensive guidance on local UK casinos.