Ruby Reels is run by Novatrix SRL out of Costa Rica, licensed under the Tobique Gaming Commission, and it's chasing New Zealand players with one of the bigger welcome packages I've seen in a while. In this Ruby Reels review, I'll walk through what that bonus actually breaks down to, how the games and live casino floor stack up, what payments look like, and whether the Ruby Points loyalty scheme is worth chasing.
Updated by Matt Bastock
Editor
Fact Checked by Owen Watters
Vice President

A loyalty scheme that rewards live dealer play as well as pokies
Over 9,000 games across pokies, classic casino games and jackpots
Welcome Package up to $5,000 across your first three deposits, plus 200 free spins
Casinos Expert Ratings
Real User Ratings

18+, New Customers Only, Play Responsibly, T&Cs apply.
Drop a comment below and let us know what you think.
The welcome package is split across your first three deposits, so it's worth topping up more than once if you want to get the full value out of it. The free spins are all activated in the game Elvis Frog Trueways and here’s the breakdown of the bonus for new players:
Add it up and that's the full $5,000 + 200 free spins package. Just know that both the match money and anything you win from the spins carry a 40x wagering requirement, which is on the steeper end but at least doesn’t include your deposit!
The bonus hunting doesn't stop after week one. Ruby Reels runs a different promo most days:
Ruby Reels calls its loyalty scheme the Ruby Points programme, and it's more generous than most in one respect: you earn points when you play on pokies as well as live games.
You'll earn 1 Ruby Point per $50 wagered on pokies or per $230 wagered in live casino games, and bonus money counts at 50% of the real-money rate.
There are 15 tiers in total, from Member (1-24 points) up to an invite-only VIP level. Climbing the ladder gets you bigger free spin bundles, bonus cash and eventually weekly cashback on your net losses.
The highest level gives you 8% weekly cashback at a 5x wagering requirement, plus higher withdrawal limits.
Every tier also comes with a birthday bonus and the weekly cashback (from Bronze upward) is worked out on your net losses between Friday and Thursday (UTC), paid out on Fridays and capped at $7,500 cashback with a $15,000 maximum win from it.
Across the board, Ruby Reels leans on 40x wagering for its bonus cash and most free spin winnings (the Tuesday reload bonus is the exception, at 35x). That can sound higher than the 30-35x you'll see at a lot of other sites, but since your own deposit isn’t included in it, it’s easier to play through the bonus here than at many other casinos.
There's no dedicated ‘pokies’ category in the lobby, which is an odd way to organise things with around 9,000 games. But the vast majority of what's on offer is pokies anyway, and several hundred of them are jackpot games if you're chasing a big win.
Live casino is clearly where Ruby Reels put the effort in. There are more than 60 live roulette tables and roughly the same number of live blackjack tables, which isn't that shocking but you'll find close to 70 live tables across Baccarat and Poker as well, on top of a handful of live game shows from Evolution and Playtech.
Around 9,000 games in total, and the vast majority are pokies even though there's no dedicated tab to browse by. Several hundred of those are jackpot slots if you're chasing a bigger win.
This is clearly where Ruby Reels put its effort in. There's more than 60 live roulette tables, roughly the same number of live blackjack tables, close to 70 live baccarat tables and around 70 live poker tables, plus a handful of live game shows from Evolution and Playtech.
There's no dedicated casino app for Ruby Reels, but the site runs smoothly through any mobile browser. The layout scales down cleanly, cashier, promotions, and account sections are all easy to reach on a smaller screen. Signup is just as quick on mobile as it is on desktop.
The lineup at Ruby Reels is better than at a lot of other casinos. Pragmatic Play, Playtech, Evolution, Betsoft and Ezugi are all names you'll recognise from other big casinos, alongside newer studios like TaDa Gaming, Games Global, InOut, Voltent and Platypus. That mix is what gives the live casino floor its range of tables and game shows, and it keeps the slots side from feeling like everything came out of the same mould.
Ruby Reels covers most of the bases you'd expect: Visa, Mastercard, Maestro, Neteller, Skrill, Paysafecard, ecoPayz, MuchBetter, Neosurf, MiFinity, Interac and crypto.
Deposits and withdrawals run from $20 up to $4,000 no matter which payment method you're using, and they're all processed instantly once you’ve verified your account, except Visa and Mastercard withdrawals, which take 3-5 days.
Getting started at Ruby Reels is pretty painless. Here's exactly what to do to get your account open and your first deposit down.
Ruby Reels is owned and operated by Novatrix SRL, a company registered in Costa Rica (company number 3-102-893958, registered in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado). It holds E-gaming licence No. 0000002, issued by the Tobique Gaming Commission.
Signing up means going through identity verification: you'll need a passport or other valid ID, plus proof of address, your full name and residential address as well as a valid email. Ruby Reels says document checks can take up to 30 working days, which is worth knowing, as that's a long wait if you're trying to withdraw!
On the responsible gambling side, you get the full toolkit: deposit, loss and wager limits (day, week or month), a cooling-off period (1 week to 6 months), and self-exclusion (6 months to indefinite).
Ruby Reels also points players toward the Gambling helpline and PGF Services for outside support, and they only accept players of legal age to gamble.
Ruby Reels offers 24/7 live chat, and there's a decent FAQ section to check first if you'd rather not wait. From what's been reported, support is quick and efficient.
Ruby Reels leads with a genuinely sizeable welcome package and backs it up with a live casino lobby that's bigger than most of its rivals and with games from more providers. The Ruby Points loyalty scheme is another strong point: live play earns points here, which a lot of casinos don't offer, and the rewards scale up meaningfully as you climb the 15 tiers.
It's not without friction, though. The 40x wagering requirement on the welcome bonus and most free spin offers could be slightly lower, and KYC document checks can in some cases take up to 30 working days.
Payment options are broad however, as cards, e-wallets, crypto and Interac are all here and only Visa and Mastercard withdrawals are slow, so it’s a great site if you’re after faster withdrawals of winnings.
Yes, Ruby Reels is a legitimate option for Kiwi players. It's licensed under the Tobique Gaming Commission and operated by Novatrix SRL, registered in Costa Rica. The site also runs full ID verification and offers responsible gambling tools like deposit limits and self-exclusion, both signs of a properly regulated operation.
New players can claim up to $5,000 plus 200 free spins, split across your first three deposits: 100% up to $2,000 plus 100 spins, 75% up to $1,000 plus 50 spins, then 50% up to $2,000 plus 50 spins. Both the match funds and spin winnings carry a 40x wagering requirement.
You'll need to deposit at least $20 to qualify for the welcome bonus, which is in line with most other casinos serving New Zealand. Beyond that, Ruby Reels accepts deposits and withdrawals from $20 up to $4,000 per transaction across all its supported payment methods, including cards, e-wallets and crypto.
Most payment methods at Ruby Reels process instantly once your account is verified, which covers e-wallets, Paysafecard, crypto and Interac. The one exception is Visa and Mastercard, where withdrawals take 3-5 days to land. Every method is free to use, so the wait comes down to which one you pick.
There's no dedicated casino app for Ruby Reels, but you won't miss it. The site runs smoothly through any mobile browser, and the layout scales down cleanly, with the cashier, promotions and account sections all easy to reach on a smaller screen. Signup is just as quick on mobile as desktop.
Ruby Reels requires the usual documents, a passport or valid ID plus proof of address, before you can withdraw. The catch is turnaround time: the site says checks can take up to 30 working days. It's worth getting this sorted early rather than waiting until you're ready to cash out.
When we review each casino as a whole we give different weight and importance to the 6 different criteria as a percentage

Click To Expand All Score Breakdown
Matt Bastock is a Content SEO at Casinos.com. He has years of experience researching, writing and editing articles about sports and gaming, including the world of online casinos and sports betting. Matt enjoys playing many casino table games, especially poker and blackjack. He also loves watching professional sports, particularly English and European football, as well as US football, rugby and cricket.
Read Full BioNeed expert help? Ask a question and one of our in-house experts will get back to you...










