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Neptune Play Casino Review

Matt Bastock

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Matt Bastock

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Owen Watters

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Owen Watters

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Last Updated 14th May 2024, 04:48 PM

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Maximum Bonus $1,650.00 Value per Free Spin $0.10 Wagering Multiplier 35x Multiple Deposit Bonus icon-no Payment Methods PayPal Bank Transfer Trustly MasterCard Casino Games 2100+ Slots 1900+ Live Games 150+
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Neptune Play Casino Information

  • Reward Points given out when wagering on games and are exchangeable for funds

  • RNG certificate issued by iTech Labs to prove that all available games are fair

  • Member of the Aspire Global family of successful casino sites

Review Methodology

When we review each casino as a whole we give different weight and importance to the 6 different criteria as a percentage

20%

Safety & Fairness

20%

Bonuses & Promotions

20%

Popularity

20%

Casino Games

10%

Payout Rates & Methods

10%

Player Experience

Click To Expand All Score Breakdown

CC - Methodology

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Neptune Play landed on Earth in the year 2020, and it’s been available to us NZ players ever since. This relatively young casino site, which has a theme curiously tied to Roman mythology, immediately captivates with its minimalist design. But dig a little deeper and I found plenty of things to note about Neptune Play.

For one, the site is part of the offer at Aspire Gambling International Ltd, a company with over 50 other casino brands in its portfolio. That means we can be confident it’s run by people who know what they’re doing. This is a licensed casino that promises a high level of security and solid responsible gambling tools.

There's also a solid choice of bonuses to players new and old here, including a standard welcome bonus. And in New Zealand at least, another big selling point is the availability of multiple payment methods, not to mention the vast repertoire of games that includes over 3,000 titles.

And all that is just a cursory glance. Hang about for this Neptune Play Casino review and I’ll give you the lowdown in full. 

Neptune Play Casino Bonuses and Promotions

The number of Neptune Play Casino bonuses is limited compared with an average online casino these days. Still, these offers cover all categories of players – new and existing, as well as casual players and high-rollers. Something I always like to see.

To make things even better, you can expect relatively low wagering requirements as well as bonus conditions that are relatively easy to fulfil.

NOTE: The bonuses available at Neptune Play Casino change from time to time, as expected. All recent changes to that offer are updated on our site in the corresponding section.

Welcome Bonus

It won't be a surprise to find a whole bundle of bonuses for newly registered players at Neptune Play Casino. It’s an industry standard these days. The packages here usually include bonus funds as well as a few free spins

For instance, one offer I saw on the platform offers a 100% match deposit bonus of up to $100 when you make a deposit on the site for the first time.

To unlock this bonus, you need to deposit at least $10. And as you’d expect, this offer from Neptune Play Casino does come with other requirements and rules. Still, there are no nasty surprised here and it’s all standard stuff.

NOTE: If you're interested in welcome bonuses or packages, click on our website's page, which deals with these offers.

Other Bonuses

Even when the shine’s worn off you and you’re an established player at the site, you won’t be neglected by Neptune Play Casino. And while I’ve seen online casinos that do more for existing players, the selling point here is that the conditions attached are easier to fulfil than most.

For example, Daily Spin Frenzy is a simple and unique promo at Neptune Play Casino. By completing predetermined challenges, players can win up to 50 free spins at a time.

As the name of this promotion reveals, the spins are available daily, and to get them you’ll need to wager real money at BuyWin games. Depending on the value of the bets, you can expect one of three rewards:

  • 10 free spins when wagering $200
  • 25 free spins when wagering $1,000
  • 50 free spins when wagering $2,000

Neptune Play Casino's bonus offering is backed up by a solid calendar of tournaments. There's a dedicated section where you'll find all the events currently running, usually focused on pokies or titles from specific manufacturers (they call these network tournaments). Prize pools for these titles sometimes reach hundreds of thousands of dollars. Which I find mightily impressive.

Neptune Play Casino Loyalty Programme

The loyalty programme is the crown jewel of Neptune Play Casino's bonus offering. You can learn more about it by clicking on the "Exclusive Club" section on the main page. In short, it's a programme that contains seven levels. The last two can only be reached by invitation, and you get automatic access to the lowest one with the first bet you make on the site.

In entirely unsurprising news, you can progress by wagering real money on games. As you rise up the ranks you’ll get access to greater benefits, including cashback deals, exclusive bonuses, and free spins.

I should also mention that you get so-called reward points more easily with progress. They can be exchanged for bonus cash at any time. Few sites offer such a direct exchange, so this is great to see.

Bonus Withdrawal Difficulty

When comparing the bonus withdrawal difficulty at Neptune Play with the same requirements at other casinos, I can safely conclude this platform likes to make it easy for us.

Of course, you should always check the terms of any bonus, and don’t just take my word for it. In the case of the welcome bonus, you’ll have to wager the bonus amount 40 times before you get the chance to withdraw the remaining winnings. On the other hand, free spins come with even easier wagering requirements – 35x the winning. Both of these are on or close to the industry average.

Online pokies and instant games are the only categories contributing fully to the wagering requirements. The rest contribute a small percentage. But it’s in the time limit where Neptune Play does well. You have 21 days from using the bonus to completing the wagering requirements, which is way more lenient than what some sites are offering.

Neptune Play Payment Options

PayPalBank TransferTrustlyMasterCardVISA
Casino Payout Percentage 87%
Average withdrawal time 24 Hours
Accepted Currencies AUD, BRL, CAD, EUR, INR, NZD, GBP, USD

 

You can call on a variety of payment options to deposit funds or initiate a payout procedure. The folks at Neptune Play are clearly clued on the diversity of modern banking, so they’ve made plenty of payment methods work on the site.

To top up your account, you can choose:

  • Mastercard
  • Visa
  • Online Banking
  • POLi by Astropay
  • Neosurf
  • Paysafecard
  • Jeton
  • Payz
  • Skrill
  • Neteller
  • MuchBetter
  • eVoucher by CashtoCode

As for withdrawal methods, you can’t count on eVoucher, Visa, and Mastercard. All the rest remain fine. In principle, you can cash out winnings in the same way you deposited via any method but these three.

The site processes deposit requests without delays, while withdrawal requests require up to four days. However, the wait really depends on the withdrawal method you’ve chosen. For e-wallets, that period drops to around one day.

The good news is that the minimum withdrawal amount is a fairly low $20, except for wire transfers. You can cash out no more than $14,000 per month until you become a VIP Platinum player, after which case the limit is higher.

How to Sign Up and Deposit

Even beginners won't need more than a couple of minutes to sign up at Neptune Play Casino and make a first deposit. The steps go as follows:

  • Use the link on our website to go to Neptune Play Casino.
  • Press the "Join" button on the homepage.
  • Complete the two-step procedure, which requires your email, username, password, full name, phone number, currency, and address - then accept the T&Cs.
  • Click the link sent to your email address to verify your account.
  • Once you log in, click the "Deposit" sign next to your profile, choose a payment method, and top up your account.

Neptune Play Casino Game Selection

With over 3,000 games developed by some of the world's leading software providers, I can safely say that Neptune Play Casino ticks all the boxes here. I liked that I found games in almost all categories – from pokies and tabletop games to scratchcards, bingo, and live casino games.

However, searching for games can be a challenge here unless you know the specific title of the game and type it into the search field. On the main page you will find only five categories: all games, drops & wins, slots (pokies), new, and featured games. So, there's no table games section, jackpots, instant games, and so on. It was a minor frustration, but one I thought worth mentioning.

New games really are added all the time, which is why there's a dedicated section for them. The good news is that demo versions of almost all games except live casino games are available to all visitors, even unregistered ones.

Software Providers

The plethora of games at Neptune Play Casino are the talent and hard work of over 50 casino software providers. Among them are established brands you’ll know and love, as well as trendy upstarts that have been getting industry attention lately.

An example of one of the established names at this casino is Yggdrasil. This Swedish company has been around since 2013. It's known for unique mechanics in pokies such as Splitz, MultiMAX, and GigaBlox. Among the newer brands is the Indigo Magic studio, known for its pokies with high-quality graphics.

Neptune Play Casino also allows you to try games from Pragmatic Play, Evolution, Pariplay, and many more.

Table Games

One of the first things that struck me was the absence of a dedicated table games section. However, after using the search box I counted over 150 poker, baccarat, blackjack, and roulette titles. Some of the most interesting here are Vertical Roulette, Blackjack Multihand, and Blackjack Atlantic City.

Pokies

Pokies reign supreme as the most played type of casino game in New Zealand. And as you’d expect, they make up the bulk of the thousands of games on this site.

You can expect around 2,500 of the best online pokies, though once again, they’re really poorly categorised (if at all). I noticed games with themes like lost civilisations, sci-fi, animals, gemstones, farms, cars, and more. They also have special features like re-spins, mini-games, and free spins. You’re in luck if you prefer progressive pokies, as the site offers many jackpot games including Hot Slot Mystery Jackpot, Sisters of Oz Jackpots, and Jackpot Fortunes.

If you prefer winning little and often, head for non-jackpot games like Big Bass Bonanza, Le Bandit, Fox Mayhem, and Book of Itza.

Live Casino Games

Like countless other successful online casinos, Neptune Play Casino has a dedicated area for live dealer gaming, and there are around 180 titles to unpick inside. This time, you have the opportunity to choose from five categories: blackjack, poker, roulette, game shows, as well as baccarat & sic bo. Most of these live casino titles are from Evolution, the software leader in this field.

⭐ Neptune Play's Star Game: Sugar Rush 1000

You won't have a hard time finding a top game at Neptune Play, especially given the number of titles and the developer names behind them. However, if I had to single out one title that could be called a star game, it would be Sugar Rush 1000.

This is a sequel to the famous Sugar Rush pokie from Pragmatic Play, with a super high RTP of 97.5%. Don't forget that the game also has a high maximum win limit of 25,000x the player's bet, uses a cluster pays mechanic, and includes bonuses like multipliers, cascading wins, and free spins. It’s mega.

Neptune Play Safety

Responsible Gambling - Exclusion Icon Yes
Licenced in: Malta, United Kingdom
Responsible Gambling - Time Out Icon Yes
Responsible Gambling - Deposit Limits Icon Yes

Neptune Play Contact Details

Support Hours
Support Hours 08:00 - 00:00
Address
Address View in Maps

Neptune Play Software Options

IGTNetEntEvolutionPlay'n GOQuickspiniSoftBet
Pokies Providers 30+
Live Casino Providers 7
Roulette Providers 7
Blackjack Providers 7
Mobile Pokies Providers 48

Neptune Play Casino Customer Safety

Player safety is clearly front and centre at Neptune Play Casino. This platform is licensed by MGA (Malta Gaming Authority), one of the world’s most reputable, so things are off to a great start already.

The site uses software produced by its owner (Aspire Global), which powers dozens of other casino sites simultaneously. I should also mention the RNG (random number generator) certificate awarded by iTech Labs. This renowned company deals with testing and certifying NZ casinos online, checking for proof that game outcomes are fair and random. The presence of the certificate tells us all we need to know.

Customer Support

You shouldn't encounter any problems while using Neptune Play Casino. Still, even if you do, it's good to know that the site has friendly, professional customer support. This support is available through:

  • Live chat
  • Email

In this case, the live chat feature can only be used if you're a registered user. Availability is from 08:00 am to 00:00 CET, seven days a week. Admittedly, these are far from ideal hours for those of us in NZ, which is a shame. If you’re waiting on a reply, you’ll be glad to know the site has a fairly solid FAQ section. There’s a good chance that the answer to your query can be found there. 

Responsible Gambling

I felt that responsible gambling is taken seriously by Neptune Play Casino. As soon as you enter the dedicated area of the site, you’ll encounter the opportunity to answer 12 questions that will clarify things about your gambling habits.

A set of tools are then at your disposal. They're available through your user account and allow you to set deposit limits, cool-off periods, and self-exclusion requests.

Session time limits and reality checks, as well as links to support organisations, are helpful also.

How to Prove Your Identity

Neptune Play Casino is a licensed casino that follows the guidelines of regulating agencies and local laws. As a result, being asked to prove your identity is not unusual. In most cases, this happens when you initiate a cashout. The casino usually requires copies of the following documents:

  • Personal ID, driving licence, or passport.
All Casino Games
All Casino Games 2100+
Number of pokies
Number of pokies 1900+
Pokies Jackpots
Pokies Jackpots 1+
Mobile Pokies Games
Mobile Pokies Games 1977
Live Games
Live Games 150+
Blackjack Games
Blackjack Games 70+
Roulette Games
Roulette Games 70+
Live Baccarat Games
Live Baccarat Games 26
Live Poker Games
Live Poker Games 8

Neptune Play Casino Review in Summary

Neptune Play’s still a pretty new player on the scene. Still, it’s in the hands of a vastly experienced owner, which is clearly reflected in the games lobby. 3,000+ games from some of the best providers in town is nothing to be sniffed at. Though all the best online casino apps and browser sites usually boast bigger numbers.

Then there are bonuses that cover all players, new and old, and come with reasonable requirements to fulfil. That said, I’d like to see more ongoing promotions, but perhaps they’ll come in time. I liked that this casino accepts various banking methods for deposits and withdrawals. Customer support, although not available round the clock, is still good quality.

Now I’ve done the deep dive and taken a step back, I come away recommending Neptune Play. It’s not perfect, but then who of us is? There’s still lots to like here. 

What Surprised Us

The Rewards Points given to players for wagering money on games are a real plus. You can turn these points into bonus money and progress in Neptune Play Casino's loyalty programme with their help.

What We Like and Don't Like

Advantages
Over 3,000 games
Tournaments with big prize pools
No deposit or withdrawal fees
Disadvantages
Relatively low monthly withdrawal cap
Few regular promotions for existing players

Top Neptune Play Games

Book of Dead
Lightning Roulette

Meet The Author

4 Years
Experience
Matt Bastock
Matt Bastock
Editor Editor

Matt Bastock is a Content SEO at Casinos.com. He has years of experience researching, writing and editing articles about sports and gaming, including the world of online casinos and sports betting. Matt enjoys playing many casino table games, especially poker and blackjack. He also loves watching professional sports, particularly English and European football, as well as US football, rugby and cricket.

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Disclosure
This review is based on the writer's personal opinion
Casinos.com is an informative comparison site that helps users find the best products and offers. We maintain a free service by receiving advertising fees from the brands we review. Ratings are based on position in the comparison table or specific formulas. We strive to keep information up-to-date, but offers are subject to change. We do not compare or include all brands and offers.

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