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Lucky Koala Casino hit the NZ market in 2023, making it one of a few brand new casino sites available to Kiwis. In stark contrast to that, the owner of this site is NewEra B.V., a company with heaps of experience and which has run other casino sites in NZ for years now. In other words, we have a healthy combination of freshness and familiarity here.

You’ll immediately notice that this is a themed online casino where a cute koala plays the starring role. Of course other things stand out not long after, such as the presence of over 6,000 games from 70+ software vendors, all alongside various bonuses, promotions, and exciting missions to complete.

Various payment methods with favourable terms, professional customer support, and solid tools for responsible gambling are some other features of this online casino. All things I’d expect from any half decent casino site.

But that’s just the surface of it. So to get a clearer picture of what this site offers and whether it suits you, let me lift the lid in this Lucky Koala Casino review.

Lucky Koala Casino Bonuses and Promotions

It's standard to find several bonuses running at once at Lucky Koala Casino. I like that existing players get several promotions in addition to the regular welcome bonus for newbies. On top of that, there's a loyalty programme and fun missions to be completed.

Although they may differ for every offer, the rules regarding withdrawing bonus winnings are generally favourable and easy to complete.

Welcome Bonus

Perhaps it's expected that a modern online casino like Lucky Koala will always reward you if you’re new. Still, the details of what this site offers through its welcome bonus jump out in several ways.

Finding a package that ties in your initial three deposits is common. Here's an example of what a typical offer looks like, and what was available when I tried signing up:

• First deposit: 100% match deposit bonus of up to NZ$250 and 50 free spins
• Second deposit: 50% match deposit bonus of up to NZ$500 and 50 free spins
• Third deposit: 75% match deposit bonus of up to NZ$250 and 25 free spins

That’s a total maximum of NZ$1,000 topped up with 125 free spins – and certainly not to be overlooked. To receive any of these bonuses, you must deposit at least NZ$20 each time and use the corresponding code displayed on the site.

NOTE: we’ve got a page sharing online casino bonus codes for some of top sites available in New Zealand.

Other Bonuses

You’ll find an even more diverse offering in the section with other bonuses. Lucky Koala Casino usually has weekly promotions that come in various forms.

One such example is the live casino cashback which promises 5% cashback up to NZ$50, which as the name suggests, covers losses on games with live dealers. Another bonus that can be found at this casino is the weekly free spins reload. Depending on the amount of your recent deposit (NZ$20 to NZ$120), you can expect 20 to 200 free spins once a week. Since this bonus applies to all four deposit levels, you can get up to 370 free spins.

A weekly reload bonus is often available and provides a 40% match deposit bonus of up to NZ$100. There's also a weekly casino bonus intended for high rollers, bringing NZ$1,000 to players who deposit at least NZ$500. Again, it's worth mentioning that all bonuses require codes for activation, and these reflect what was available at the time of writing.

To top things off, let me also mention there are tournaments that offer cash prizes or free spins to the most successful players in a specific game or group of games. Not bad!

Lucky Koala Casino Loyalty Programme

The quirky theme of this casino is reflected in its loyalty program. There are 10 levels available, represented by koalas with different titles. For every NZ$100 wagered, players get one loyalty point. They can use these points to spin the wheel for rewards or redeem them in the gamification store.

Gamification in promotional offers makes this casino more attractive. Namely, this site allows you to complete exciting missions such as making 10 casino bets, depositing for the first time, and subscribing to push notifications to get even more loyalty points.

Bonus Withdrawal Difficulty

As good as they may look on the surface, the real value of online casino bonuses is measured in how easy or difficult it is to withdraw the winnings that come from them.

When it comes to Lucky Koala Casino, I'm glad to say that conditions for withdrawals are a little lighter and easier than expected.

First of all, the wagering requirements of 35x, which are attached to the welcome bonus among others, are below average. Some other offers, like the weekly reload bonus, come with wagering requirements of only 30x.

You’ve more than enough time to try to fulfil these conditions as the casino gives a deadline of 14 days. That compares to other sites that offer seven days or less. In terms of the games that contribute to the wagering requirements, there are certain restrictions to be aware of. Pokies, scratch cards, and classic games contribute 100%, roulette games 10%, and the rest (including live casino games, blackjack, video poker, craps, and baccarat) don't contribute.

Whatever payment method is your go-to, I'm fairly sure you’ll find it here. Lucky Koala Casino is easy going when it comes to adding funds to your account or withdrawing winnings.

When I tried, the following payment methods were accepted:

• Poli
• Visa/Mastercard
• PSC Voucher
• PaySafeCard
• Neosurf
• Buy crypto, pay with a card (via Onramper exchange)
• Cryptocurrency (Bitcoin, Tether, Ethereum, Tron, Ripple, etc.)
• Skrill
• Neteller
• MiFinity
• WebPayz

As you can see, there's a huge selection of popular payment methods commonly used in New Zealand. When you're ready to withdraw your winnings, you'll have a similar choice, plus the option of a bank transfer.

Deposits are processed instantly and usually come with a minimum amount of NZ$20 or NZ$50. Withdrawals start at a minimum of NZ$10, but only for some options. Players can cash out up to NZ$5,000 per week. All transactions are unburdened by commissions, and withdrawal requests are processed relatively quickly – though speed depends on each individual case.

How to Sign Up and Deposit

If you’re a registered user in another online casino, you'll probably know how to join Lucky Koala Casino. Just in case, I'll explain the process, which is very simple:

• Use the link shared on our platform to visit Lucky Koala Casino.
• Press the "Register" sign and choose your welcome bonus.
• In the next window, share your email and create a username and password.
• After that, provide your full name (same as your ID), gender, country, currency (NZD accepted), cell phone number, and day of birth.
• Finally, choose a payment method, type the amount you want to deposit, and start your journey.

Lucky Koala Casino Game Selection

When you stumble across an online casino with over 6,000 games, you know you can expect a good time no matter what your favourite titles are. And that’s certainly true at Lucky Koala.

On the main page and from the get-go, you'll find categories such as video pokies, video poker, casual games, and more. There's also a page for live casino games. You can also sort the titles by popularity, initial letter, and provider. I tried the search box and was really happy with the accuracy and speed of the results. It sounds obvious, but you’d be surprised how many sites make a meal out of their search function.

Lucky Koala Casino is also a gambling site where all games can be tried for free, in demo version. This option is available to both registered users and casual visitors. I’d always recommend trying a few games in demo before you take the plunge.

Software Providers

The games available at Lucky Koala Casino are the product of 70+ software providers. From those I knew and recognised, all vendors have an excellent reputation and pump out exciting collections of games.

One of those brands that caught my eye is Thunderkick, an independent Swedish studio established in 2012. Their collection features dozens of pokies with exceptional graphics and features. In addition there’s Kalamba Games, a company based in Malta that offers stacks of online pokies with unique bonuses and mechanics. I really rate both.

There are more innovative games from other top providers, including names like Red Tiger, NetEnt, Play'n GO, Pragmatic Plau, and Playson. Most providers here are pretty prolific, so players can expect new titles almost daily.

Table Games

I couldn't find a table games section at Lucky Koala Casino, and I soon discovered why. This is probably the weakest part of this casino's offer. You should use the search box to manually find baccarat, blackjack, poker, and roulette games. Still, as you'll notice, most of them are live dealer versions.

Pokies

Fortunately, Lucky Koala Casino has a stacked section dedicated to online pokies in NZ. Here you’ll find around 6,000 titles, among which we noticed some of the most popular of all time including Sweet Bonanza, Book of Ra Deluxe, Gates of Olympus, and Big Bass Bonanza. But there were plenty of the latest hit titles too.

From the subcategories available, you'll find bonus buy games, megaways pokies, and jackpot games. The latter includes more than 150 titles with progressive jackpots where you'll find exciting titles like Major Millions, Mayan Coins, Great Whale, and The Nemean Lion.

Of course, many more games are equipped with fun bonuses such as free spins, re-spins, multipliers, cascading winnings, and more. As expected, they cover many themes – from the Wild West and Ancient Greece to space and superheroes. That’s always nice to see.

Live Casino Games

You can expect to find 190+ games with real dealers when looking via the separate page for live casino games. This page is well organised and includes eight subcategories: roulette, blackjack, game shows, baccarat, poker, TV games, real dealer, and all live casino games.

The games come from well-known providers such as Evolution, Asia Gaming, Lucky Streak, and Pragmatic Play Live. Some of the most notable titles here include XXXtreme Lightning Roulette, Mega Wheel, Free Bet Blackjack, and Extreme Texas Hold 'em.

⭐ Lucky Koala's Star Game: Wilds of Fortune

There are many interesting games at Lucky Koala Casino. Still, by my reckoning, the Wilds of Fortune pokie is this platform's star game.

Wilds of Fortune by Betsoft is based on classic pokies but offers modern features like an expanding wild that grants a free re-spin. Interestingly, this game accepts low and high bets, has low-to-medium volatility, and has a solid RTP of 96.33%. I really recommend it.

Lucky Koala Customer Safety

Lucky Koala Casino has a licence from the government of Curacao. Alongside the MGA and UKGC, this is among the most respected online casino licensing bodies. Of course, this is not the only thing that speaks for the site's security.

The site uses firewalls and the latest encryption technology to enable smooth and secure transactions and data exchange. In addition, all the games offered on the site have been tested and reviewed by independent third parties.

Customer Support

The fact that Lucky Koala Casino customer support is available 24/7 is another thing this platform ought to shout about. Whenever you need help, you can contact the agents through:

• Email ([email protected])
• Live chat

It's usual to get a response after a few minutes, especially via live chat. Of course, answers can also be found through the FAQ page, but they are not numerous and cover only the most essential of matters.

Responsible Gambling

Lucky Koala Casino proudly provides an environment that supports responsible gambling. However, to use any of the tools related to responsible gambling, you must get in touch with customer support. Only in this way can you initiate self-exclusion or limit the amount you have lost or bet. You can also limit the time spent on the site.

The usual links to external organisations providing help to problem gamblers are listed on the site.

How to Prove Your Identity

There are three reasons why Lucky Koala Casino may ask you to prove your identity: withdrawal processing, regulatory body requirements, or suspicious activity. You can finish this process by providing the following:

• Proof of identity (passport, driving licence, and/or identity card)
• Proof of address (utility bill, bank account statement, proof of ownership of your e-wallet)
• Proof of the payment method that was used

Clear instructions will be provided in your account area as to how to submit this information.

Lucky Koala Casino Review in Summary

As a fan of themed casinos online, Lucky Koala Casino left a positive impression on me from the start. As I dug deeper, that impression grew only stronger, though I noticed some things that could be improved. Namely the selection of non-live table games. Fun as live gaming is, sometimes I prefer to play at my own pace. And phone support is lacking, too.

On the positive side, we have a collection of over 6,000 games as well as bonuses with more than fair rules and requirements. There's also professional customer support, high security standards, and numerous payment methods accepted.

When all’s said and done, I’m happy to conclude that Lucky Koala is an excellent online casino platform that can – and will – compete with the big and established brands.

What Surprised Us

Undoubtedly, at least for me, the gamification of the site in the bonus area is a feature that makes using Lucky Koala Casino more interesting. This is particularly true for the section with missions - fun tasks that promise rewards after completion.