JackpotCity Casino Review

Since its inception in 1998, JackpotCity has long made its mark on the New Zealand gaming space. While the scanty game lobby of 500+ titles is enough to give you a double mind, JackpotCity Casino possesses numerous impressive features to make up for the small game library.

From its name, you'll decipher that the gaming site features many popular progressive jackpots. The Promotions page is also a sight for sore eyes, as Kiwis can access many exciting offers. At this point, I need to mention the welcome bonus. New players at JackpotCity Casino enjoy a 100% match bonus up to NZ$1,600 on their first four deposits and 10 daily free chances to win up to NZ$1,000,000 in the bonus wheel. I used the available casino payment options to get this bonus without any hiccups. 

If you don't want to play your favourite casino games on the JackpotCity website, you can download the mobile app from the site and enjoy on-the-go gaming. However, regardless of these impressive features, did JackpotCity underperform in other areas besides the scanty game lobby? Find out in this extensive review.

JackpotCity Casino offers many bonuses and promotions to welcome new players and retain existing customers. Newly registered users enjoy a match bonus up to NZ$1,600. There's also the Daily Deal - a match offer players receive daily. However, getting this bonus depends on your gameplay, and the offer is subject to daily changes. You can also spin the Bonus Wheel to get more rewards. 

Like all online casinos, JackpotCity bonuses come with some terms and conditions, as I've outlined below:

• 100% match bonus up to the first four deposits
• 7-day bonus validity
• Daily 10 spins are available once per day per customer
• Both match bonus and free spins are subject to a 35x wagering requirement
• You must buy the casino currency to activate the bonus
• The maximum bet is NZ$8 per round
• Games contribute differently to the wagering requirement
• The 10 daily free spins will expire 30 days after your last deposit

The 35x wagering requirement for match bonus is fair and in line with industry standards. However, the 35x playthrough condition for the free spins is outrageous. Not to mention that you can only play through the bonus in seven days or forfeit it. I think the validity time frame is too short for the bonus offered.

Loyal and active players are rewarded through JackpotCity Casino's loyalty programme. This scheme comprises six tiers, and you move from a lower level to a higher tier by accumulating points. You can exchange these points for casino bonus credits, which JackpotCity will credit to your bonus balance for more gameplay.

The lowest level is Bronze, and that's where I'm currently. JackpotCity Casino awarded me 2,500 loyalty points immediately after I signed up, which helped me enter the Bronze tier. With time, I'll progress to Silver, Gold, Platinum, Diamond, and Privé (the highest level).

How to Deposit or Withdraw Money at JackpotCity Casino

Now this is important. Whenever I'm writing a review, I always check the casino payment options available. At JackpotCity Casino, I found a bunch of options that let me deposit a minimum of NZ$5. This is great, as low-deposit casinos let you test the waters without risking hefty sums. Deposits are instant, and options include Visa, MasterCard, ApplePay, Skrill, payz, Neteller and more. For withdrawals I was able to use the same methods, however the transactions can take from 24 to 72 hours to complete.

JackpotCity Casino takes player safety seriously, employing Secure Socket Layer (SSL) encryption to safeguard players' personal and financial information from third-party access. Alderney Gambling Control Commission licences the gaming platform, so expect top-notch players' data protection and fair play.

However, besides the online casino's licence and encryption technology, here's how JackpotCity fares when it comes to other security measures like KYC and user data protection.

KYC Process

In line with the FIAU regulations and FATF recommendations for tackling money laundering, JackpotCity often requires players to disclose their source of wealth.

For this verification, the casino will request the following:

• Payslip
• Bank statement
• Pension statement
• Tax certificate
• Revenue services/tax office
• Sale contract
• Loan agreement
• Building society statement
• Grant of probate

Besides the Source of Funds verification, the casino will also request the following documents to verify your account:

• Identity verification: Valid passport, Driver's licence (front and back), and valid 18+ documents. 
• Address verification: Lease agreement, utility bill, and bank statement not older than six months. 

GDPR & User Data Protection

JackpotCity Casino adheres to regulations regarding collecting and using players' details. The extensive Privacy Policy page contains all the information you need to know about your data safety.

RNG & Fair Gaming

JackpotCity Casino features a Random Number Generator (RNG) software that eCOGRA regularly audits. Therefore, expect game outcomes to be fair and randomised. Also, the gaming site houses games from top-rated software developers like Microgaming, Evolution Gaming, NetEnt, and Pragmatic Play. These game providers have verifiable RNGs, so game results are fair.

Customer Support 

JackpotCity Casino offers customer support through multiple channels, including live chat, email, and a FAQ page. During my Source of Funds verification, I contacted the casino to find out how long the process would last and received a response after a few hours.

However, opt for the live chat option if you need a quick response. The FAQ page came in handy as I learnt the documents I must submit to verify my Source of Funds from there. I also discovered a Help Centre that made the FAQ page seem like a joke.

This Help Centre houses everything from withdrawal/deposit queries to technical support. 

Responsible Gambling 

In line with JackpotCity's commitment to ensuring players enjoy wholesome and fun gaming, the online gaming platform features a wide range of responsible gambling tools to help Kiwis monitor and manage their gameplay.

Some of the measures players can use to manage their gaming experience at JackpotCity include:

• Cooling off period
• Self-exclusion 
• Deposit limit
• Loss limit
• Access to the last 12 months' transaction history to check for bets, deposits, and withdrawals
• Access to gambling support groups like BeGambleAware and Gambling Therapy

The JackpotCity Casino game section is the only part of this online gaming site that fell below expectations. Since the platform was established in 1998, I expected thousands of casino games, only to see the gaming site feature 500+ titles.

However, I was consoled when I discovered that the games cut across various categories like slots, table games, live dealer titles, Bingo, scratch cards, and Crap. These games are from leading software providers like Microgaming, Pragmatic Play, Evolution Gaming, NetEnt, and Alchemy Gaming. 

Quickly, here's my experience at the major game lobbies at JackpotCity Casino:

Table Games

JackpotCity Casino offers numerous traditional green-felt games for table game lovers. You’ll find classic table games like Roulette, Blackjack, and Video Poker alongside their unique variants on this gaming site. 

Some of the titles I had fun playing are: 

• Vinnie Jones Roulette
• European Roulette
• ReDeal Blackjack
• Double Ball Roulette
• High-Speed Poker
• Multifire Roulette

JackpotCity offers pokie lovers an opportunity to enjoy modern five-reel and classic three-reel slots across different themes. If you’re looking to win big, there are various progressive jackpots at the site, including popular titles like Treasure Nile, Major Millions, Mega Moolah, and Wheel of Wishes. 

Whether you prefer a five-reel arcade video slot or classic bar-style fruit games with thrilling features and huge in-game bonuses, you'll find an exciting title at JackpotCity Casino.

Here are some of the slots I played:

• Thunderstruck II
• Amazon Kingdom
• 9 Masks of Fire
• Mask of Amun
• Treasures of Kilauea™

Live Dealer Games

While there aren't many titles on the live dealer game lobby at JackpotCity, the available games are from Evolution Gaming (a top-rated software provider). So, expect premium gameplay with top-notch audio and visual quality alongside professional and courteous croupiers.

The live dealer titles are streamed in real-time from a beautifully decorated studio, so you can monitor the game while enjoying top-notch host-to-player interaction.

I recommend playing the following titles at JackpotCity:

• Dream Catcher
• Monopoly Live
• Deal or No Deal
• Lightning Roulette
• Casino Hold’em
• Evolution Live Blackjack

If you're looking to have fun spinning your favourite progressive jackpot reels while playing for a chance to win the prize pool, JackpotCity is the answer. This online gaming site features many payment options, including Visa, Paysafecard, Apple Pay, Visa Electron, Mastercard, and iDebit. JackpotCity casino accepts NZ dollars, which is great. 

Players who love gaming on the go will appreciate JackpotCity's mobile app, which is available for iOS and Android users. The only downside of playing at JackpotCity Casino is the scanty game lobby, as I'm used to playing at gaming sites with thousands of casino games. However, JackpotCity's other numerous impressive features made my stay on the site worthwhile.

So, if you’re looking for an online gaming site in New Zealand with diverse game selections, multiple payment methods, excellent customer service, helpful responsible gaming tools, and exciting bonuses, make JackpotCity your go-to site.