Established in 2022, Greatwin Casino is another one of the recent entrants into NZ's mobile casino online scene. With its extensive catalogue of titles, a sportsbook, and juicy promotions, the iGaming newcomer takes on the competition favourably well.

Kiwis will especially adore the casino's intuitive and colourful website, which more than mimics the animated halls of brick-and-mortar casinos. Plus, with operating licences from the Estonian Tax and Customs Board and Antillephone N.V., the casino establishes itself as a legitimate gambling outfit that NZ gamblers can trust.

However, there's often more to new NZ casinos than the glamorous offerings that attract players. Bonuses may have unfavourable T&Cs, or the casino may not feature comprehensive customer support options. Do these downsides exist at Greatwin Casino? Let's find out!

Greatwin Casino's promotions are extensive, with few iGaming websites boasting a larger collection. For new players, the gambling platform kickstarts the excitement with a bonus spins and cash offer.

Similar to most casino promotions, the bonus features a handful of T&Cs that outline eligibility criteria and how to use the cash and free spins to place bets. I found the minimum deposit required to secure the welcome offer to be on the high side, especially when you take into account NZ sites that accept $10 minimum deposits.

Here are some of the conditions attached to Greatwin's welcome offer:

• Only new players who have made their first real-money deposit can earn the welcome bonus. 
• To receive this bonus, players must make a NZ$40 minimum deposit.
• You can only claim your welcome bonus before you've made any bets with the qualifying deposit. 
• Greatwin Casino will credit your free spins to your account in sets of 20 per day till you get the complete bonus amount. However, the daily free spins will expire if you don't claim them the day they're credited. 
• The website will remove the bonus if you request a withdrawal immediately after earning it. You'll also become ineligible for this promotion if you withdraw money from your account before opting in. 
• Deposits made with Neteller or Skrill can't claim the welcome offer.   
• The cash reward has a 35x wagering requirement. In contrast, you must wager free spins 40x. 
• New players must complete the wagering requirement within ten days. If they don't, the casino will remove the bonus amount and associated winnings. 
• Individual games feature varying contributions to the wagering requirement. 
• Some particular games (like Dream Catcher, Monopoly, and Crazy Time) contribute 50% to the wagering requirement.  
• Some slots don't have a percentage contribution.
• Greatwin prohibits players from using bonus cash and free spins on certain games: Cave of Fortune, Scarab Treasure, Guardians of Inari, and Dr Jekyll and Mr Hyde. 
• You cannot combine this offer with other Greatwin promotions. Once you claim another bonus while this one is active, the casino will immediately void the welcome offer and related winnings. 
• Greatwin can review or terminate this bonus without notifying players.

Greatwin Casino has a weekly cashback promotion for live dealer games. To opt into this offer, you must:

• Deposit money in your account during the week. 
• Play live casino games. 
• Contact the casino for a cashback on all your losing bets.

This promotion isn't void of terms and conditions, though. Some common T&Cs to be aware of before contacting the casino for your cashback include:

• The cashback offer is only valid for live casino games. You won't receive refunds for bets in other game sections. 
• You'll only receive a cashback on net losses for your real-money deposits. Bets placed with bonus funds don't qualify for a cashback. 
• The weekly promotion period is from Monday 00:00 AM to Sunday 11:59 PM UTC. As a result, you can only request a cashback of the previous week's net losses on Monday after 6:00 AM UTC and before 11:59 PM UTC.
• Cashback requests must be made via email and live chat. 
• The casino will deposit your cashback in your account's real-money balance. Cashback funds have a 1x wagering requirement before you can withdraw them. 
• Greatwin can modify or terminate this promotion at any time without notifying its customers.

Greatwin Casino has a welcome sports bonus alongside the new-player casino bonus. To earn this reward, new gamblers must:

• Fund their accounts with the minimum deposit amount. 
• Place a bet with at least 1.50 odds with the entire deposit amount. 
• Claim the welcome sports offer.

That said, here's a breakdown of the terms and conditions attached to this reward:

• New players can only earn this offer from their first deposit. Gamblers who have made a previous deposit into their account aren't eligible for this bonus. 
• You must place the qualifying wager, and your bet must be settled before you can claim the bonus. 
• The casino will credit the reward to your account's bonus funds. 
• Deposits made via Skrill and Neteller don't qualify for this promotion. 
• If you make a withdrawal request before or after opting into this offer, the casino will void the bonus on your account. 
• You must wager the qualifying deposit and bonus amount 6x on single bets with a minimum of 2.0 odds or multi-bets with at least 1.5 odds per selection. You're required to fulfil this condition before withdrawing the bonus or winnings. 
• The casino doesn't include cash-out, system, and void bets in the wagering requirement. Bets placed in the live casino, virtual, or casino games section are also excluded.  
• Greatwin Casino only considers the first bet on each sporting event in this offer. Subsequent bets on the same event aren't part of the wagering requirement. 
• You must meet the wagering requirement within 30 days of your first deposit, or you'll forfeit the bonus and related winnings. 
• Greatwin Casino can review or discontinue this offer at any time without informing players.

Greatwin Casino doesn't offer bingo games or bonuses.

Consistent gamblers can become members of Greatwin's VIP club and earn exclusive promotions and privileges. The VIP club has five levels, and you'll rise through the ranks based on your gambling activities.

Depending on your tier, here are some perks you can expect as a VIP player at Greatwin Casino:

• Increased withdrawal limits
• Higher cashback percentages 
• Personal account manager
• Exclusive promotions and bonuses

Greatwin Casino has operating licences from the Estonian Tax and Customs Board and Antillephone R.V.

Since the website is accredited by well-known government and iGaming regulatory bodies, you can register and wager on games without worrying about fraudulent practices.

However, regarding Greatwin's random number generator (RNG), we couldn't find any certifications from eCOGRA or other iGaming test agencies.

Data Safety and Protection

During registration, Greatwin collects specific contact and financial data from new players to verify their identities, prevent fraudulent activities from third parties, and enable them to place bets on the website.

However, these details are sensitive. Therefore, gamblers may not readily share them if they're unsure that a casino has the necessary security infrastructure to prevent unauthorized access.

Fortunately, Greatwin Casino adopts up-to-date TLS 1.2 encryption protocols to safeguard your information as it moves through the internet to its firewall-protected servers. In addition, the iGaming platform uses encrypted hard drives as an additional safety measure to store all customer data. 

Responsible Gambling

Responsible gambling is a priority at Greatwin Casino. The platform offers several measures to ensure players stay within safe limits while using its services.

It prohibits underage players from registering or playing games on the website and will take comprehensive steps to verify your age during registration.

Greatwin Casino also offers a questionnaire in the Responsible Gambling section to help players determine if their gambling habits are out of control.

Gamblers who feel their habits are becoming uncontrollable can contact Greatwin's customer support team to request a self-exclusion.

Finally, you can access contact information from organizations that offer counselling to gamblers struggling with an addiction. 

Customer Support

You can reach Greatwin's customer service team 24/7 through live chat and email ([email protected]). You'll get swift replies via the live chat. However, the response timeline via email is dismal — expect replies four to five hours after asking a site-related question.

There's also a detailed FAQs segment that gives context on common issues encountered by players. At the time of writing, we didn't find a dedicated phone line.

Greatwin Casino's game collection will definitely entice several NZ gamblers. The website not only features 800+ casino games from around 105 iGaming developers, but it also has a sportsbook with a comprehensive offering of sporting events from across the globe.

Wielding a well-structured layout with diverse categories, uncovering your favourite games at Greatwin is "easy peasy." Let's quickly give you a breakdown of platform's game lobbies:

Kiwis have access to 200+ games at Greatwin's table section. With such an extensive collection of titles, there's something for every kind of gambler. Whether you're looking for the biggest online poker sites or for the hottest Blackjack tables, there's much to discover at the table lobby. Here are a few we've selected:

• Roulette First Person 
• Blackjack First Person 
• Lightning Blackjack
• 10P Roulette
• European Roulette
• Dream Catcher First Person 
• Deal or No Deal First Person
• 3D Roulette
• Baccarat
• Caribbean Poker 
• Oasis Poker

800+ pokies await you at the slot lobby of this thrilling casino, including games from world-class developers like Microgaming, Relax Gaming, Pragmatic Play, Evolution Gaming, and NetEnt. If you're considering creating an account at Greatwin Casino, here are some fan-favourite slots and best video pokies you can expect:

• Rise of Olympus 100
• Starburst XXXtreme
• Book of the Dead 
• Big Bass Splash
• Big Bad Wolf Megaways 
• Fruit Shop

You can also play a collection of new games, such as:

• Temple of Torment
• Vikings Wild 
• Prospector Wilds
• Art of Gold 
• Mega Heist 
• Jewel Rush

Greatwin's live casino lobby features 300+ roulette, a selection of live dealer Blackjack, Baccarat, and Poker titles with real-time players and dealers. Game shows and club royale games are also a part of the website's enthralling live dealer offerings, ensuring you never run out of opportunities to have fun and win, regardless of your tastes.

With Evolution Gaming and Pragmatic Live pitching their tents at Greatwin's live casino segment, here are some exciting titles you can expect:

• Crazy Time Live 
• Sweet Bonanza Candyland
• Club Royale Roulette
• Club Royale Blackjack 1
• MONOPOLY Big Baller Live 
• Gonzo's Treasure Hunt Live
• Free Bet Blackjack
• Cash or Crash Live 
• Casino Hold'em Live 
• Side City Bet Live 
• Live Three Card Poker

Despite being a relatively new name in the industry, Greatwin's impressive offerings puts the brand on equal footing with other experienced iGaming platforms.

Regarding games and software developers, the website partners with 100+ iGaming providers to give Kiwis access to a stacked lobby. Greatwin's web interface also has the right blend of colours, animations, and user-friendly functions that guarantee an immersive gambling experience.

That said, we couldn't find information about a mobile app from Greatwin Casino. Regardless, you're not likely to miss this feature since betting on the web portal is seamless. 

Casino payment methods are also extensive, with 19 options for deposits and withdrawals (including MasterCard/Visa, bank transfer, and eWallets). Deposits are typically instant across all banking methods. However, withdrawals can take up to three days, depending on your preferred option.

Although the absence of a dedicated application and lack of phone support blemishes the somewhat "impeccable" stance of Greatwin, it remains a top-tier gambling destination to get your money's worth.