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10% Cashback Every Single Week

Reload Casino Bonus

Matt Bastock

Updated by Matt Bastock


Owen Watters

Fact Checked by Owen Watters

Vice President of Commercial

Last Updated 12th Feb 2024, 12:31 PM

Reload Casino Logo

Reload Casino Information

  • Over 3,000 casino games

  • Unique bonuses and promotions

  • 120+ reputable gaming providers

Minimum Deposit to Qualify $20.00 Wager Requirement 50x Cashback new-icon-yes % Cashback 10% Payment Methods Trustly SOFORT Skrill Rapid Transfer Casino Games 3031 Slots 2700 Live Games 272

Reload Casino Bonus Offers

OFFER NO.1 Sparkle

10% Cashback Every Single Week

18+, New Customers Only, Play Responsibly, T&Cs apply.

NZ online casino fans typically rush to try the next legit casino with enticing bonuses and promotions. However, I always consider several other critical factors to ensure the casino is worth my money and trust.

I recently stumbled upon Reload Casino, a captivating online casino for Kiwis, owned by White Hat Gaming Ltd, renowned for operating some of the industry's most prominent casinos.

With a license from the Malta Gaming Authority (Licence No. MGA/B2C/370/2017), Reload Casino aims to provide New Zealand players with a unique gaming experience.

The first thing I noticed here was the unique weekly cashback offer for new and existing players. A mobile-friendly platform, an extensive collection of casino games, and a VIP program are just a taste of what you can expect at Reload Casino.

Learn more about the casino's offerings in this comprehensive Reload Casino review.

Reload Casino Bonuses and Promotions

While signing up at Reload Casino, I found a unique online casino welcome bonus for new players. It's a cashback offer, and here's the scoop: you can get this rebate as a safety net every week if you have a losing streak.

To get in on this offer, deposit a minimum of $20, and you can enjoy cashback on any cash losses incurred. The casino calculates this cashback from Thursday (00:00 GMT) to Wednesday (23:59 GMT), and the money lands in your casino account the next day.

What I love about this offer is there are no wagering requirements or limits on the cashback amount – it's flexible. Plus, this deal applies to all table games and slot games. The only games with some restrictions are Monopoly Live, Dream Catcher, Mega Ball, Deal or No Deal, and Crazy Time. 

Bonus Terms and Conditions 

I always advise carefully going through the bonus terms and conditions before option for them. Here are the terms and conditions applicable to the welcome offer:

  • Available to all New Zealand players aged 18+
  • A minimum casino deposit of $20 is required 
  • Different games have exemptions and contributions 
  • The cashback offer is available on any cash losses incurred within 7 days

While I expected a more attractive welcome bonus, I appreciate that Reload Casino rewards every player for their loyalty with this offer. 

Reload Live Casino Bonus

Currently, there's no special bonus for the live dealer games, even though they offer an exciting range of options. Keep an eye on their promotions page because they're known to switch things up.

Reload Sports Bonus

If you're into sports betting in New Zealand, I have to break the news that Reload Casino makes no provision for sports at the moment.

Reload Bingo Bonus

Unfortunately, the bingo section doesn't get any special bonus love either. At this time, there's no unique offer for bingo players. However, I hope they change things up in the future.

Reload Casino VIP Programme

Reload Casino has a VIP programme for New Zealand players where membership is only by invitation. The loyalty scheme consists of two tiers: Gold Reload and Silver Reload. 

To join the VIP club, you'll need to register on the VIP page. Reload Casino assigns your VIP status based on your gameplay and account history. It also periodically reviews your VIP status every 30 to 60 days to ensure that VIP benefits are reserved for active players like myself. 

Here are the possible rewards for each level in the Reload Casino VIP programme:

VIP Gold ReloadVIP Silver Reload
Welcome cash dropWelcome cash drop
Weekly 20% cashback Weekly 15% cashback 
Customized offersCustomized offers
Private account managerDedicated account manager
Private/free VIP tournamentsPrivate VIP tournaments
Seasonal loyalty and birthday rewardsExclusive rewards
Invites to trips and events  
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Reload Casino Safety and Support

Now, let's dive into something crucial – player safety at Reload Casino. I wanted to ensure my sensitive information was in good hands, and here's what I found.

To protect your financial and personal data, Reload Casino employs robust encryption software like TLS v1.2. This system goes beyond SSL, forming a rock-solid firewall to prevent unauthorized access.

When it comes to trustworthiness, having the proper gambling licences is critical. Reload Casino holds two esteemed licences from the Malta Gaming Authority and the United Kingdom Gambling Commission. Knowing this, I felt confident that I was in safe hands.


Upon registration, I learned that Reload Casino may request further documentation as part of their verification process. If this happens, they'll let you know what's needed. Your account might be temporarily suspended, and you may only be able to place bets once you've completed these checks. It's standard practice in licensed casinos, and I'd be worried if Reload Casino didn't follow suit.

Reload Casino RNG & Fair Gaming 

Nobody wants games rigged against them. Reload Casino addresses this concern by using Random Number Generators (RNGs) to ensure every game outcome is purely random. 

User Data Protection 

I must commend the casino for its strong commitment to privacy. It strictly adheres to the General Data Protection Regulation standards, ensuring your information remains confidential. You can rest assured that your sensitive data will never be disclosed or used without your consent. 

Customer Support 

While looking for help at Reload Casino, I found various options to resolve queries. For those moments when you need quick answers or have urgent concerns, their live chat feature is a real lifesaver. Located at the bottom left area of the homepage, it allows you to have real-time conversations with their support team. I found it particularly handy for those immediate inquiries.

If you prefer the email route, you can message them at [email protected]. I was pleased to get a response within a few hours.

While I didn't come across phone support in the information provided, they've covered the bases with a comprehensive FAQ section on their website. It's a self-help resource designed to address common questions and provide valuable information.

In my experience, Reload Casino goes the extra mile to ensure that players have the support they need, making it clear that they value customer satisfaction.

  • Email: [email protected]
  • Phone: Not available 
  • Live chat: Available 24/7
  • FAQ section: Available 

Responsible Gambling 

Reload Casino is truly committed to responsible gaming, and its website clearly reflects this dedication. Their primary goal is to ensure New Zealand players have a secure, safe, and supportive gaming experience. You can easily access their comprehensive responsible gaming section through the footer of the site, where you'll find valuable information on recognizing responsible gaming issues, access to third-party assistance, and a self-assessment questionnaire.

When I explored Reload Casino's responsible gaming features, I found various tools that empower players to take control. You can set monthly, weekly, or daily deposit limits according to your preferences. I also found other options like self-exclusion, account closure, and time-outs to help you maintain a responsible gaming approach.

All Casino Games
All Casino Games 3031
Number of pokies
Number of pokies 2700
Pokies Jackpots
Pokies Jackpots 43
Mobile Pokies Games
Mobile Pokies Games 2565
Live Games
Live Games 272
Blackjack Games
Blackjack Games 197
Roulette Games
Roulette Games 38
Live Baccarat Games
Live Baccarat Games 49
Live Poker Games
Live Poker Games 7

Reload Casino Game Selection

Reload Casino has a fantastic gaming collection, including jackpot slots, pokies, table games, and live dealer games for New Zealand players. Here's what I found out while playing around this section. 

Table Games

If you're like me and prefer skill-based gaming, Reload Casino has an impressive array of virtual table games. Whether you prefer classic online real money roulette, thrilling Blackjack, or strategic poker, there's something for everyone. Each table offers unique rules, diverse betting limits, and interesting twists to keep you engaged. The games cater to various budgets, and you can play at your own pace without waiting for others, thanks to the user settings. Here are some popular table game titles I found at Reload Casino:

  • Casino Hold 'em 
  • European Roulette 
  • I Luv Suits Poker
  • Roulette Nouveau
  • Classic Blackjack 
  • 3D Baccarat 
  • Casino War


I was impressed by the diverse selection of mobile pokies at Reload Casino. I found a wide range of slot machines from over 60 providers, including top-notch brands like Microgaming and NetEnt. Thanks to this extensive variety of providers, you'll find many titles and exciting variations.

You'll also have the chance to win big with the casino's progressive jackpot slots, such as Mega Moolah and Atlantean Treasures Mega. I'd recommend other popular slot titles like:

  • Bison Gold
  • Densho
  • Mustang Trail 

Live Dealer Games 

On visiting Reload Casino's live dealer game section, I discovered an exciting list of table games hosted by humans. These games are operated from a live studio, and I felt immersed in the atmosphere of a brick-and-mortar casino. My experience at this live dealer section was nothing short of thrilling as Reload Casino partners with providers like Pragmatic Play Live to deliver a fantastic experience. It's surely not even close to being one of the best online poker sites NZ players will come across (there's only one poker game I could find), but I had the opportunity to enjoy games like Live Baccarat, Live Lightning Roulette, and Live Sweet Bonanza. 

Top Reload Casino Games

Extra Juicy Megaways
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My Summary of the Reload Casino Review

With a company as reputable as White Hat Gaming Ltd behind it, you naturally expect a top-notch gambling experience, and that's precisely what you get with Reload Casino. I see a platform designed with players in mind, and it shows in the site's overall performance.

Now, here's the twist – you won't find your typical new or existing player offers but don't fret. There are still lots of opportunities to snag some extra wins. The game selection is fantastic, and they come from reputable providers.

Although Reload Casino doesn't have a dedicated mobile app, its mobile version is responsive and adapts to all screen types. The customer support crew was instantly available to answer questions when I used the live chat option. And regarding payments and withdrawals, the casino offers quick processing through secure e-wallets like Trustly. What's more, it's on our list of NZD casinos, which are online gambling sites that accept NZ dollars. For me, that's great added value.

But the icing on the cake? Reload Casino is strictly regulated, so I didn't have to worry about my financial and personal data or payout issues. Hence, I recommend Reload Casino for a secure and thrilling gaming experience.

Pros & Cons of Playing at Reload Casino

Over 2500 casino games
Weekly cashback offer available
Mobile-friendly platform
No dedicated mobile app
More filters would make lobby navigation easier
IGTNetEntMicrogamingEvolutionPlay'n GOThunderkick
Pokies Providers 131
Live Casino Providers 3
Roulette Providers 12
Blackjack Providers 11
Mobile Pokies Providers 124
TrustlySOFORTSkrillRapid TransferPaysafecardPayPal
Casino Payout Percentage 96%
Average withdrawal time 6 Hours
Accepted Currencies EUR, NZD, NOK, GBP
UKGC Licence Number 52894
Licenced in: Malta, United Kingdom
Casino Testing Agency eCOGRA
Responsible Gambling - Exclusion Icon Yes
Responsible Gambling - Time Out Icon Yes
Responsible Gambling - Deposit Limits Icon Yes

Reload Casino Contact Details

Support Hours
Support Hours 24/7
Address View in Maps


What is the average withdrawal time at Reload Casino?

Withdrawals using e-wallets usually take between 24 to 72 hours. However, if you choose to withdraw through Bank Transfer, the processing period is likely to be longer. What's interesting is that if you're a part of the Gold Reload VIP club, you get to enjoy the swiftest withdrawal times.

Is Reload Casino fair?
Is Reload Casino safe and is my data secure?
Is Reload Casino legit?
Is Reload Casino available across all of New Zealand?
Where is Reload Casino based?

Review Methodology

When we review each casino as a whole we give different weight and importance to the 6 different criteria as a percentage

CC - Methodology CC - Methodology - Mobile

Click To Expand All Score Breakdown


Safety & Fairness


Bonuses & Promotions




Casino Games


Payout Rates & Methods


Player Experience

Meet The Author

4 Years
Matt Bastock
Matt Bastock
Editor Editor

Matt Bastock is a Content SEO at Casinos.com. He has years of experience researching, writing and editing articles about sports and gaming, including the world of online casinos and sports betting. Matt enjoys playing many casino table games, especially poker and blackjack. He also loves watching professional sports, particularly English and European football, as well as US football, rugby and cricket.

Read Full Bio
This review is based on the writer's personal opinion
Casinos.com is an informative comparison site that helps users find the best products and offers. We maintain a free service by receiving advertising fees from the brands we review. Ratings are based on position in the comparison table or specific formulas. We strive to keep information up-to-date, but offers are subject to change. We do not compare or include all brands and offers.

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