KSA Fines Operator €734,000 for Failing to Protect Vulnerable Gamblers

_{The Dutch Gambling Authority (KSA) continues to clamp down on online operators who fail to protect vulnerable users, especially young adults. (Image: Zoonar GmbH / Alamy)}

Following an investigation into ‘alarming levels’ of losses on gambling by 10 players aged between 18 and 23, the Dutch Gambling Authority (KSA) has handed down a record fine of €734,000 ($784,000) to a licensed gambling operator due to serious shortcomings in safeguarding young players.  

The KSA's investigation found that the 10 young players had lost significant amounts over short periods in an online casino. The amounts lost ran into tens of thousands of euros. 

The regulator found that the operator failed to intervene, despite clear signs of risky gambling behaviour. 

The KSA has not published details of the operator because of an ongoing court injunction. A Dutch court has ruled that further legal assessment is required before the operator can be named. 

The KSA has confirmed that the identity will be revealed when legally permissible.   

Operator Failed to Act Promptly to Protect Vulnerable Young Adults 

According to Dutch law, gambling operators are required to act promptly if they detect harmful behaviour among players. Michel Groothuizen, the Chair of the KSA, emphasised that operators must take these obligations seriously, especially when dealing with younger adults who may be more vulnerable to gambling issues. 

In 2024 the KSA issued its largest ever fine of €19.6 million to Gammix Limited for offering online gambling to Dutch consumers without a licence. 

The KSA said that it remains committed to enforcing duty of care regulations, particularly in the online gambling sector.