Gambling Commission Attendance Doubles at Operators Engagement Forum

_{Gambling Commission Operators Engagement Forum brought together industry voices to discuss compliance and reform. (Image: Courtesy of GC)}

The Gambling Commission has held its Operators Engagement Forum at The Kia Oval in London. The event was significant for the UK regulator and allowed them to have constructive face-to-face conversations with operators from across the gambling sector in Great Britain.    

The Gambling Commission has taken on valuable industry feedback regarding how it conducts assessments, such as recent research into gambling youth harms. Feedback is welcome, too, on compliance checks, updates on enforcement activity and the implementation of the Gambling Act Review.

Gambling Commission Pleased with Doubling in Numbers of Attendees 

Danielle Trigg, Director of Licensing, said, “We are really pleased to say that this event has doubled in size in six months and with it only being our second one, which is absolutely amazing.

“I've been with the Commission for two years tomorrow and the first account management workshop that we did, we only had 45 attendees sign up." continues Trigg.

"That, to me, speaks volumes on how far we have come in terms of the relationship, but also the collaboration we're looking to achieve through compliance.”  

Important to Hear from Small Operators 

Brendan MacDonald of Entain said, “I think there are two main things. One is just hearing from the Gambling Commission directly on some of the key topics, like the compliance initiatives that are going on, the assessments, the black market, financial vulnerability, and all those kinds of things. 

But also, just catching up with other operators that we don't get to see all that often and hearing from small operators because we often, as operators, have our ways of doing things, but it is quite nice hearing from small operators on how they are approaching the same challenges with just a different solution.”

Different Sectors Contribute to Addressing Challenges  

Joanna Whitehall of Merkur said, “I think it’s always really important to get together as a group of operators from different sectors and talk about the challenges that we find both with the membership section and also the anonymised sector of the business and how that plays out in terms of interacting with your customer.”

Danielle Trigg concluded by saying, “It was encouraging to see this event double in attendees since our first forum six months ago, and we would like to thank representatives who came along for their engagement, input and insightful comments throughout the day.

“We'll be hosting another forum event later this year so watch this space!”